Yes, you need an account to place an order and receive updates on its status.
Creating an account allows you to track your orders, get notified when they are successfully placed, and be informed if there are any issues. To sign up, click the “Register” button at the top right of our website.
You can contact us at [email protected], we're happy to help!
Ordering is super easy! You can follow these simple steps:
For order status information, you can check by clicking Profile > Select "Your Order".
You should be able to log in directly with your email, as it should already be linked. If you're having trouble, please check if you're using the same Gmail account that you originally used to sign up on Printupz. If it is a different account, please try logging in with the registered one.
If you need our assistance, please email us at [email protected]
You can check your order status by logging into your account, click your account icon and navigating to the "Address" section. If you need to change information after placing an order, please contact us immediately to check if updates are possible.
If you need our assistance, please email us at [email protected]
We're sorry to hear that you're having trouble accessing your account! Please make sure you're using the same email you registered with, and if you signed up using Gmail, try the Google login option. Clearing your browser's cache and cookies might also help.
If you need our assistance, please email us at [email protected]
The normal lead time is 5–7 working days, depending on the product type and availability.
Please note that certain items with special requirements or high demand may take a bit longer to process. But don’t worry, we’re committed to delivering your order with the best quality and care!
If there are any delays, we’ll keep you updated every step of the way.
Yes, we can definitely help expedite your delivery! We offer an express delivery option, which allows your order to arrive 1-2 days earlier than the standard lead time. If you need your order sooner, feel free to contact us, and we’ll be happy to arrange it for you!
You can email us at [email protected]
Sorry, self-collection is not available at the moment, but no worries! All orders will be shipped using our trusted delivery services to ensure a smooth, hassle-free experience right to your doorstep. Sit back, relax, and let us handle the rest!
We will inform you of the exact delivery date once it has been confirmed by our delivery team. You can also keep an eye on "Your Order" page.
We’ll keep the status updated there so you won’t miss a thing!
Yes, we offer express processing for urgent orders! Express orders are processed in 1–2 working days, and then handed over to our delivery team.
If you need your order quickly, please contact us as soon as possible so we can check availability and assist you right away. We’ll do our best to help!
If you’d like to receive your order earlier or later than the confirmed date, please contact us as soon as possible so we can check with our production and delivery team.
(Processing time before it’s handed to our delivery team)
No worries! If you missed your delivery, the courier will usually attempt to deliver it again or leave a notice with instructions for rescheduling. You can also check at “Your Order” section for updates. If you need help, feel free to reach out to us at [email protected]. We’ll be happy to assist you in coordinating the next delivery attempt!
We’re sorry! At the moment, we only ship within Singapore 🇸🇬. Hopefully, we can reach more countries in the future!
If you’re in SG, we’re happy to serve you. Let us know if you need anything!
Yes, you can easily track by clicking your profile on “Your Order”, you’ll be able to check the current status of your purchase there. We can also provide you with a tracking number so you can monitor the progress of your shipment. If you’d like to receive your tracking number or need any help with tracking your package, please feel free to contact us. We’re happy to assist you with any delivery updates!
We offer multiple payment options for your convenience! You can choose your preferred payment method at checkout. Currently, we accept Credit Card payments with the 'Pay Now' option.
No, we do not charge Goods and Services Tax (GST) on our products. The listed prices are final and include no additional GST charges. This means you can shop with confidence, knowing there will be no extra fees added to your total.
No, the product price is listed separately. However, the shipping cost will be automatically calculated and added at checkout by our website based on your total order.
For orders above $40, you’ll enjoy FREE DELIVERY. For orders below $40, a $5 shipping fee will be applied.
We aim to keep all costs transparent, so you’ll always know exactly what to expect.
We’re sorry, but Cash on Delivery (COD) is not available. All payments must be completed in advance before your order can be processed.
We currently accept Credit Card payments and PayNow as payment methods during checkout. This ensures a secure and smooth transaction process for all our customers. Thank you for your understanding!
If you're facing difficulties with PayNow QR, please try the following step as below:
If the issue persists, reach out to us at [email protected] for assistance
Payment methods cannot be changed after the payment has been completed.
However, if your payment hasn’t been processed yet, you can still change your payment method by going back and selecting a different option before completing the transaction.
Sorry, we do not accept refunds once you have placed an order and completed the payment. This is because we immediately process your order and add it to the production queue to ensure efficient handling. Therefore, we kindly ask you to double-check all details before placing your order, including your personal information, shipping address, selected products, and any other relevant details. Once your order is confirmed, it is automatically processed, and our team will review the files and proceed with production. Thank you for your understanding!
Yes can! You can check your order status in the “Your Order” menu. Simply click on your username in the top right corner, and you'll see a list of your purchase invoices. From there, you can check the status of your order. We’ll keep it updated for you!
Sorry, we generally do not accept order cancellations.
However, in urgent cases. Cancellation may be considered depending on the production stage. If your order has not yet been processed, you may request a cancellation.
You can contact us as soon as possible at [email protected] to check if cancellation is still an option. Please note that terms and conditions apply. We’ll do our best to assist you!
The images shown in our catalog are actual photos of our printed products. They give you a clear idea of how the final print will look in real life.
Yes, some products have a minimum order quantity (MOQ). The MOQ varies depending on the item. If you need specific details, please check the product page or contact us at [email protected].
You can check your order status by logging into your account, click your account icon and navigating to the "Your Order" section.
If you need further assistance, feel free to reach out to [email protected].
You can check the status of your order using the "Your Order" feature on our website. Please also note our lead time, which varies depending on the product you have ordered. If you need further assistance, feel free to reach out to [email protected].
To apply for corporate pricing, please contact us at [email protected] with details about your business and order requirements. Our team will review your request and provide further information on eligibility and benefits
Sorry, we do not offer design services.
However, you can fully customize your product, and we recommend reviewing your design carefully before adding the item to your cart
To ensure the best print quality, please follow these file requirements below:
For any concerns, feel free to reach out to [email protected]
We accept the following file formats: .jpg and .png.
If your file is in an unsupported format, please convert it before uploading, or feel free to contact us at [email protected] for assistance.
Please make sure your image is in high resolution (HD) to ensure the best printing quality. If the file is not clear or sharp enough, we may contact you to request a better version before proceeding with printing.
Yes, we will review your file before printing. If we find that the resolution is not high enough, we’ll kindly reach out and ask you to provide a higher-quality file to ensure the best printing results.
We’re sorry, but we currently do not provide any design services.
Please make sure your file is ready to print before uploading. If you need help with the upload process or file requirements, feel free to contact us. We’re happy to assist!
There could be several reasons why you are experiencing difficulties uploading your file. Please check your internet connection, ensure that the file size does not exceed the maximum limit, and try using a different browser or device.
If you need our assistance, please email us at [email protected]
Yes, we provide an invoice for every order you place. You can easily access it by navigating to the "Your Order" section on your account. Simply click on the "Invoice" option, and the invoice will be displayed. You can print or download it as a PDF for your records.
You can easily leave a review!
Just scroll down the webpage and click on the "Customer Say" section. Then, select "Write a Review", you’ll be redirected to our Google Maps page where you can share your feedback.
Thank you for shopping with us! We hope you enjoyed your order and can’t wait to hear what you think!
We offer special discounts for bulk orders. Please contact us via WhatsApp or you can contact [email protected] for for more information regarding these discount offers.
If there is a specific product you need that is currently unavailable on our website, please reach out to us via WhatsApp to discuss the product details. If the product is available, we will provide confirmation and further details as soon as possible.
You can also contact us via email at [email protected], we’re happy to help!
If you need a product with custom specifications or details that differ from the available options, please contact us via WhatsApp and provide the complete specification details. Our team will promptly check the feasibility of processing your request. If it is possible to fulfill your request, we will provide confirmation along with further information regarding the process.
You’re also welcome to email us at [email protected], we’re happy to assist you!
